Normally, for most members withdrawals will be processed instantly. However, in order to protect our site from fraudulent activity a withdrawal can be held by our security system. If this happens and you genuinely believe this is wrong - then please send us a Direct Message via Twitter and we would be happy to assist.
What is the minimum withdrawal amount?
The minimum is 300 BFG.
Can I have more than 1 account?
Generally no, and we block such attempts. The only exception is if you forgot your account details and genuinely wishes to start all over again.
How do I contact you?
Please use our Twitter account. You can easily find our Twitter logo in our site.
I see a "FAILED" status when I made a withdrawal, what does it mean? And what would happen?
A "FAILED" status could mainly show up because you either provided invalid withdrawal details (e.g. non-existing wallet) or more rarely - sometimes some Crypto transfers failed especially when these are non-Bitcoin transfers then they are not 100% reliable.
If you see this status then it would expire within 24 hours and the funds will return to your account, and then you would be able to make another attempt to withdraw.
Can I get a valid roll with a result great than 10,000 or this is invalid?
A valid result must be 0-10000 only. Any other result is invalid. We do place a security feature in our site using an invisible Captcha. If you don't pass that Captcha then you are likely to receive an invalid result. This is done for seucrity purposes. If you are genuinely unable to pass the Captcha then we suggest you Google search "how to pass Captcha" for tips how to do it as you might need to do so with any other site using Captcha services.